The Support Resources Available to You

Since our start in 1989, we have relied on customer feedback to help shape our products and services. That’s what has made Do Process Canada’s #1 provider of practice specific software for law offices. Every year we add new product enhancements and update thousands of lender forms, letterheads and master documents to ensure our customers always have what they need to be successful.

With such frequent improvements, it’s helpful to be aware of all the resources available for questions, tips, and to refresh or learn new skills. Whatever your needs are, we have you covered.

Free training webinars

Our complimentary training webinars are a great way to learn both basic and advanced features that can help you work more efficiently. Sessions happen year-round so you can choose one that suits your schedule whether you’re just looking for a refresher or want to learn how to use the more advanced functionality available with our software.

Experienced Customer Success Managers

Our Customer Success Managers, all former legal professionals, are always ready to offer support. They host our scheduled training webinars and are also available for personalized one-on-one training if there are specific things you want to learn more about.

Online Help Centre

For immediate questions, our online Help Centre is a great place to start. You can find reference guides, upgrade notices and FAQs. Whether your question is about initial set-up, managing records, or more advanced topics, the Help Centre is a great first stop.

Customer Service Centre

If you prefer the human touch, our Customer Service Representatives are always ready to help. Every year, they answer thousands of inquiries and treat each customer request with great care. It’s gratifying to hear that our customers appreciate such expert assistance and have evaluated their satisfaction level with our customer service at over 98%! You can reach the Customer Service team at 1.866.367.7648 Monday through Friday or by email at inquiries@doprocess.com.