1. Why are you changing the pricing model?
DoProcess is committed to supporting legal professionals with the best software solutions and unparalleled services by continually investing in technology and making the product enhancements that matter most to our valued customers. In the past two years, over 2000 updated or customized documents were made to Fast Company based on individualized customer requests. Most recently, we created a Professional Corporations database supported with new master documents and made Corporate Registers available in Word . For the past several years, we have made these and other investments in resources and technology to provide ongoing enhancements to Fast Company and our support services without any price adjustments.
This new pricing model will enable us to continue modernizing and updating Fast Company and providing you an exceptional customer experience.
2. Glossary of Terms Used
- Validated is the pay-per-use status of a record when the validation process has been completed. This will activate the charge to your account.
- Validation Date is the date upon which the validation process was first completed.
- Not Validated is the status a record returns to 12 months after validation. When a record has returned to a Not Validated status, you will not be able to produce documents and forms. You will be able to make changes and save those changes in your record. You will be able to open previously produced or generated documents.
- Revalidation is the process required to return a record to validated status. This will activate another charge to your account.
3. What is the new pricing model?
- The disbursable fee when validating a new corporate record will be $35. This fee includes the ability to produce documents and forms for this record for a period of 12 months.
- After 12 months, the record will return to a not validated state and you will need to revalidate it in order to produce documents and forms. A disbursable revalidation fee of $35 is charged upon user-initiated revalidation.
- There is no revalidation fee charged to open, view or update any record, or to view previously produced documents.
Table 1: When fees are applied
|Create a record without validating it||No Fee|
|Access and open previously generated documents and forms||No Fee|
|View, update or save a record||No Fee|
There is a 24 month “grace period” for records validated between June 24, 2017 and June 23, 2019. For example, if you validated a record on August 23, 2018, it will not require revalidation until August 23, 2020.
4. Our firm was previously on subscription and then converted to pay-per-use. What happens to my old subscription records?
Your old subscription records will have the Pay-per-use field available on tab A. This field will populate with the date from the last updated date field on Tab A and be subject to validation one year after this date.
Firms that recently switched to PPU in 2019, will be granted a 24-month grace period before a record is subject to revalidation. Any records purchased from the 2019 date of conversion to PPU up until June 24, 2019, will have a 24-month grace period before revalidation is required. See examples in Table 2.
Table 2: Transition period
|Validation Date (must have first converted to PPU model)||When Record Becomes Subject to Revalidation||Example Scenario|
|Date of conversion to PPU model in 2019 up to June 24, 2019||24 months after the date of validation||Validation on May 5, 2019
Revalidation will be May 5, 2021
Validation on June 23, 2019
|On or after June 24, 2019||Every 12 months after the date of validation||Validation on August 1, 2019;
Revalidation will be August 1, 2020
4. Will the record revalidate automatically when I open it?
No, revalidation is user-initiated, it never occurs automatically. Revalidate the record in Tab A in Fast Company using the same process as when the record was first validated.
5. Is the revalidation fee an annual fee?
No. For example: If you validate a record after June 1, 2019 but do not produce documents or forms in the record until April 1, 2025, there will be only one revalidation fee.
6. Can I have a master record that can be used for producing one-off Articles of Incorporations and documents?
No, as with any record it will require revalidation.
7. Will any records validated prior to the new pricing model be exempt from the revalidation process?
No, as this is a new pricing model, all previously validated records will be subject to the revalidation fee of $35.00 and will follow the revalidation process.
8. Will my record be accessible after it returns to a not validated status?
Yes. You will be able to make changes and save those changes; however, you will not be able to produce forms or documents. Refer to Table 1 above.
9. Will I be able to open previously produced documents when my record is not validated?
Yes, previously produced documents and forms can still be opened and viewed when the record is not validated. You will not be able to produce any new forms or documents for that record until the record has been revalidated in Tab A.
10. If I open a not validated record to view, make changes, or save the record, will I be charged?
No, you will only be charged when you revalidate the record in Tab A in Fast Company, using the same process as when the record was first validated. You can find details on when fees are applied in Table 1.
11. How will I know when my record has returned to a not validated status?
When you open a record that has returned to a not validated status, you will see a confirmation box indicating that the validation period for this record has expired. You are able to revalidate this record either from the confirmation screen or from Tab A.
12. How do I revalidate my record?
Simply follow the same process as for the original validation to revalidate.