Subscription FAQs

1. Why are you changing the pricing model?

DoProcess is committed to supporting legal professionals with the best software solutions and unparalleled services by continually investing in technology and making the product enhancements that matter most to our valued customers. In the past two years, over 2000 updated or customized documents were made to Fast Company based on individualized customer requests. In the last upgrade, we created a Professional Corporations database supported with new master documents and made Corporate Registers available in Word. For the past several years, we have made these and other investments in resources and technology to provide ongoing enhancements to Fast Company and our support services without any price adjustments.

This new pricing model will enable us to continue modernizing and updating Fast Company and providing you with an exceptional customer experience.

2. Will I still be able to purchase a block of corporate records?

No, effective February 11, 2019, the subscription payment method was no longer supported. You will no longer be able to purchase blocks of corporate records. You will receive a credit for any unused corporate records you have remaining at that time, as well as a pro-rated credit of any Support and Upgrades Contract Fee paid within the last 12 months.

3. What happens to records that I have paid for and not yet used?

We will refund the amount paid for any unused records.

4. What happens to my Support and Upgrades Contract Annual Fee that I paid for?

We will refund the unused balance on a pro-rated basis.

5. Can you provide a glossary of key terms used?

  • Pay-per-Use (PPU) is the payment model that will replace the subscription model. Under the PPU model, you will be charged for each record that is validated or revalidated. The revalidation fee will apply to records last updated in the subscription model at least 12 months previously and to all newly validated records one year after the validation date.
  • Validated is the pay-per-use status of a record when the validation process has been completed. This will activate the charge to your account.
  • Validation Date is the date upon which the validation process was first completed.
  • Not Validated is the status a record returns to 12 months after validation. When a record has returned to a Not Validated status, you will not be able to produce documents and forms. You will be able to make changes and save those changes in your record. You will be able to open previously produced or generated documents.
  • Revalidation is the process required to return a record to validated status. This will activate another charge to your account.


6. What is the new pricing model?

  • Effective June 24, 2019, there will be a $35 disbursable fee when validating a new corporate record. This fee includes the ability to produce documents and forms for this record for a period of 12 months.
  • After 12 months, the record will return to a not validated status and you will need to revalidate it in order to produce documents and forms. A disbursable revalidation fee of $35 is charged upon user-initiated revalidation.
  • There is no revalidation fee charged to open, view or update any record, or to view previously produced documents.

Table 1: When fees are applied

Action Fee Structure
Validation $35
User-initiated revalidation $35
Create a record without validating it No Fee
Access and open previously generated documents and forms No Fee
View, update or save a record No Fee

Table 2: Demonstrates when records will be subject to validation.

Last Update Date Range

When Record Becomes Subject to validation

Examples

Last updated prior to June 24, 2018 June 24, 2019 If you last updated a record on April 1, 2010, your record will be subject to validation on June 24, 2019
Last updated between June 24, 2018 and

June 23, 2019

12 months after the last updated date If you updated a record on June 25, 2018, your record will be subject to validation on June 25, 2019.

If you last updated a record on July 1, 2018, your record will be subject to validation on July 1, 2019

If you last updated a record on June 10, 2019, your record will be subject to validation on June 10, 2020.

 

7. If I switch to PPU before the new pricing model comes into effect, and purchase a record for $55.00, will I have to revalidate that record in 12 months?

No, firms that recently switched to PPU in 2019, will be granted a 24-month grace period before a record is subject to revalidation.  Any records purchased from the 2019 date of conversion to PPU up until June 24, 2019, will have a 24-month grace period before revalidation is required.  See examples in Table 3.

Table 3: Transition period

Validation Date (must have first converted to PPU model) When Record Becomes Subject to Revalidation Example Scenario
Date of conversion to PPU model in 2019 up to June 24, 2019 24 months after the date of validation Validation on May 5, 2019

Revalidation will be May 5, 2021

 

Validation on June 23, 2019 Revalidation will be June 23, 2021

On or after June 24, 2019 Every 12 months after the date of validation Validation on August 1, 2019; Revalidation will be August 1, 2020

8. Will the record validate or revalidate automatically when I open it?

No, validation and revalidation are user-initiated, it never occurs automatically. Validation and revalidation of the record is done in Tab A in Fast Company.

9. Is the revalidation fee an annual fee?

No. For example:

  • If you last updated a record on May 3, 2004 but do not produce documents or forms in the record until June 15, 2020, there will be only one revalidation fee .
  • If you validate a record after June 1 but do not produce documents or forms in the record until April 1, 2025, there will be only one validation or revalidation fee.

10. Can I have a master record that can be used for producing one-off Articles of Incorporations and documents?

No, as with any record it will require validation or revalidation.

11. Will any records last updated prior to the new pricing model be exempt from the revalidation process?

No, as this is a new pricing model all previously updated records will be subject to the validation or revalidation fee of $35.00 and will follow the revalidation process.


12. Will my record be accessible when it is in a not validated status?

Yes. You will be able to make changes and save those changes; however, you will not be able to produce forms or documents. Refer to Table 1 above.

13. Will I be able to open previously produced documents when my record is not validated?

Yes, previously produced documents and forms can still be opened and viewed when the record is not validated. You will not be able to produce any new forms or documents for that record until the record has been validated or revalidated in Tab A.

14. If I open a not validated record to view, make changes, or save the record, will I be charged?

No, you will only be charged when you validate or revalidate the record in Tab A in Fast Company, using the same process as when the record was first validated. You can find details on when fees are applied in Table 1.

15. How will I know when my record is in a not validated status?

When you open a record that is in a not validated status, you will see a confirmation box indicating that the validation period for this record has expired. You are able to revalidate this record either from the confirmation screen or from the Pay-per-Use Status field in Tab A.

16. How do I validate or revalidate my record?

A Corporate record is validated or revalidated through a quick online process in Tab A of Fast Company.